Special Order was engraved perfectly and shipped within 12 hours of placing it. Confirmation communication and follow up very prompt, personal and professional!!! PLUS the product is high quality, described accurately and just perfect in everyway. I've worked in retail and this company far out performed in everyway possible! I am VERY pleased with gifts purchased and will be expecting rave reviews from my family when opened at Christmas. Of all the shopping on line experiences this has been most pleasant, accurate and rewarding, perfect 10! And I truly do thank you.