At our goal is your complete satisfaction with our products and service. If for any reason you are not pleased with your purchase you can return it (in like-new condition with all original accessories and packaging) within 90-days of receipt for a full refund less shipping charges.

Custom products such as personalized chopsticks and personalized chopstick sleeves are non-returnable.

Buyer pays for return shipping unless the products are deemed defective. Please call or email for a Return Authorization number (RA#). Write the RA# clearly on the outside of the parcel. Parcels arriving without an RA# number may not be accepted.

Our returns address is:

2232 Devon Ave
Eugene, Oregon 97408
United States
P: (541) 302-5705 (9-5 PST, M-F)